Shipping policy

At DogDogUP, we recognize the importance of timely and reliable shipping in delivering pet grooming products to our valued customers. Our shipping policy is designed to ensure a seamless and efficient delivery process, enabling you to start grooming your pets promptly.

Shipping Methods:

We provide a variety of shipping methods tailored to meet your specific requirements:

Standard Shipping: Typically delivers within 3-5 business days. This option is ideal for customers who prefer a cost-effective shipping solution.
Expedited Shipping: Need your pet grooming products sooner? Opt for expedited shipping, ensuring delivery within 1-2 business days.
International Shipping: For our global customers, we offer reliable shipping options to deliver our products worldwide. Please note that international shipping times may vary based on the destination.

Shipping Costs:

Shipping costs are calculated based on the weight, dimensions of your order, and the selected shipping method. During checkout, you'll see the associated shipping costs for your specific order.

Order Processing Time:

Once your order is placed, our team processes and packs your pet grooming products promptly. We aim to ship all orders within 1-2 business days. During peak seasons or promotional periods, slight delays in order processing may occur. Rest assured, we strive to deliver your order as quickly as possible.

Order Tracking:

All shipments include order tracking. Upon shipment, you'll receive a tracking number via email. Simply enter the tracking number on our website or the carrier's site to monitor your package's progress.

Shipping Restrictions:

While we endeavor to offer worldwide shipping, some products or destinations may have restrictions due to customs regulations or other factors. If you encounter any issues during checkout regarding shipping restrictions, please contact our customer support team for assistance.

Lost or Damaged Shipments:

In the unlikely event of a lost or damaged shipment, please contact our customer support team immediately. We'll work with you to resolve the issue promptly, ensuring you receive a replacement or refund as appropriate.

Customer Satisfaction:

At DogDogUP, we prioritize customer satisfaction. If you have any questions, concerns, or need assistance with your order or our shipping policy, please reach out to our friendly customer support team. We're here to assist you!

Thank you for choosing DogDogUP for your pet grooming needs. We appreciate your business and look forward to serving you.