Return policy

At DogDogUP, we understand that sometimes a product may not meet your expectations or may not be suitable for your pet's needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you can return the product within 30 days of receiving it. We accept returns for any reason, whether it's a change of mind or if the product doesn't meet your expectations.

To initiate a return, simply contact our customer support team through our website or email. Our dedicated team will guide you through the return process and provide you with a return authorization number.

When returning a product, please ensure that it is in its original condition and packaging. We recommend using a trackable shipping method to ensure the safe return of the product. Once we receive the returned item, our team will inspect it to ensure it meets the return criteria.

Upon successful inspection, we will issue a refund to your original payment method. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

It is important to note that certain products may be non-returnable due to hygiene reasons or if they have been used extensively. These products will be clearly marked on our website and will not be eligible for return.

If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on your preference.

DogDogUP takes pride in providing high-quality pet grooming products, and we strive to ensure your satisfaction with every purchase. If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer support team. We are here to assist you and make your shopping experience as seamless as possible.